Working with electronic signature (ep) - error codes for VTB bank client. Instructions for setting up the online bank-client system If a VTB client has forgotten the secret key password

And press the button "Further".

And press the button "Install".

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

If you use eToken:

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

Errors when generating new keys

Error (Code: 128) Error on initialization cryptoengine for MessagePro

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

Errors when working in the Client-Bank system

Files are not loaded into the Client-Bank system or files are not uploaded from the system (when importing documents, exporting statements, attaching files to an arbitrary document in the Bank, etc.)

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

INSTRUCTIONS FOR SETTING UP THE BANK-CLIENT ONLINE SYSTEM

1. CONNECTION TO THE BANK-CLIENT ONLINE SYSTEM

Attention! To access your Personal Account, it is recommended to use Microsoft Internet Explorer 8.0 and higher.

1.2. The “Client Personal Account” page will open.

1.3. In the form that opens, fill in all the fields and add the minimum number of users who have the right to sign documents in accordance with the sample signature and seal stamp card.

If necessary, add users who will work in the system “without the right to sign” documents. To save the data of each user, upon completion of entering information, click the “Add” button. When all users have entered, press the “Shutdown” button. The system will return you to your personal account page.

1.4. An automatic message with the following content will be sent to the e-mail you specified during user registration:

Dear Client of VTB 24 Bank (CJSC)!

To complete the system installation procedure<Банк-Клиент Онлайн>, You need to go to<Личный кабинет Клиента>and complete the procedure for generating an electronic digital signature key and obtaining a certificate. Use the following link to access<Личный кабинет Клиента>https://cbvtb24back.vtb24.ru

Your credentials:

Login: Ivanov
Password: ivan12345

Sincerely, VTB 24 (CJSC).

Attention! If the message has not arrived within 10-15 minutes, you should try to send the message to another e-mail available to the user. To do this, you need to register in your “Personal Account” using your TIN and secret word and edit the corresponding entry.

The message will be duplicated in the form of an SMS message to the user’s mobile phone number you specified. In the future, this mobile phone number will be used by the Bank to transmit to the user a confirmation code for access to the Bank-Client Online system.

1.5. To complete the installation procedure for the “Bank-Client Online” system, you need to log into the “Client’s Personal Account” using the login and password specified in the message, selecting the “User” Authorization Type.

1.6. Upon successful registration, you will be taken to your personal account. The system will prompt you to install the required ActiveX component. To install or run an ActiveX control, click the information bar (the place where Internet Explorer displays information about security, downloads, blocking pop-ups, and other activities. Located at the top of the web page) and follow the onscreen instructions. Confirm the installation with the “Install” button:

Attention! When you log in for the first time, you need to change your password. Upon completion of the procedure for entering new password values, click the “Change” button. After successfully changing the password, click the “Back to Top” button.

You will be taken to the user page:

1.7. In the “Certificate” / “Settings” section, set the path to the directory of the key cryptographic information protection medium in which the certificate will be saved (you can use the navigation key). If there are several users, certificates for each of them must be saved in different directories of the key cryptographic information protection medium. Next, be sure to press the “Save Settings” button.

« Attention! The certificate is saved to an empty directory that does not contain previous keys or other files."

1.8. When the setup is complete, press the “Request Certificate” button. A certificate request window will appear, in which you need to fill in the free fields (city, region, district)1, and then press the “Request” button.

1.9. A random number generator initialization window will appear, in which you need to press keys or move the mouse. If the address does not contain a region/district, the name of the city should be repeated. Once initialization is complete, a window will appear to enter a password to encrypt the secret key.

Attention! Remember the entered password for future use when performing transactions. Click OK.

1.10. After confirming the password, a window will appear:

1.11. When you exit the message window about sending a request to the Bank, you need to refresh the page to see the certificate in the “User Certificates” section:

Attention! One user is allowed to have no more than one active certificate! If you request another certificate, the previous one will be canceled!

1.12. Print the “Certificate of Commissioning of the Bank-Client Online System” (2 copies) and save the certificate on a key medium. To correctly save the certificate, you must specify the path to the key media directory in the “CIPF key media directory” field. When the certificate is saved, the following message appears:

Attention! If several users are logged into the system, then upon completion of the procedure for obtaining a certificate by the last user, a single Certificate is printed. Do not fill in the date field!

1.13. Place the signatures of authorized persons and the seal of the organization/individual entrepreneur on the Acts, and transfer the signed Acts to the Bank to activate the received certificate.
Attention! You can start working in the Bank-Client Online system only after signing and confirming the Acts at the Bank’s service department.

Happy account holders at VTB Bank can manage their money remotely. This pleasant and convenient feature has been pleasing its customers for several years now, but unfortunately, glitches do occur. Banks are no exception. Let's find out what to do if an unknown error 21470893 occurs in the system. Below are several diagrams that you can follow to solve the problem yourself. But if you can’t decide on your own, don’t despair. Competent bank staff will always be able to help you.

How to resolve the error

Thanks to modern technology, account transactions, including checking balances or transferring funds, can be performed without visiting a bank.

Accordingly, this saves time and effort. But, if you log into your online account and a glitch occurs. What to do in such situations and how to resolve the error when reading a certificate, we will consider these questions further. The main thing is not to panic, as there are no problems that cannot be solved.

First, you need to check the integrity of the key file with which the system identifies your login.

To do this, you should connect a flash drive with folders and check the availability of documents. These files include folders located on drives under the following names:

Keys - keys.
Cert – certificates.
CA is the root folder of the system.

If everything is in order with these folders and they are available, it is worth examining the contents of the root folder, there should be attachments with the following permissions:

.opq;
.db3;
.pem.

If there are no problems, then try logging in again. But if he throws it out again, then you should perform the following algorithm of actions and restore the structure of your office anew:

What to do if the error occurs again

If a similar error occurs further, then the problem may be related to a malfunction of the drive where the data is stored. Then, you need to take another working flash drive, copy all the available information and try to go there again.

If you cannot resolve the error, you need to visit the nearest bank branch or contact technical support, who will quickly try to clarify and correct the error that has arisen, whether it is a problem with certification or an unknown error 21470893 in VTB, which occurs when attaching a file.

Remember that there are always several options for troubleshooting, namely on your own or with the help of bank specialists.

We looked at both options, you in turn should try and decide which one is right for your case. Remember, any troubles are little things that can be solved with minimal effort, you just need to organize the process correctly.

If necessary, any user of the Organization can change the password:

7. Changing the Certificate to the user

The System allows the user to change the Certificate unscheduled and upon expiration of its validity period automatically without a visit to the Bank or through confirmation at the Bank’s office (validity period of the Certificate is 2 years).

As part of the procedure planned replacement The system will issue a warning to the Organization user 21 days before the Certificate expires.

Moreover, within 21 days before the expiration of the Certificate, it can be reissued in the system automatically, without a visit to the Bank (see clause 7.3).

7.1. To change a certificate upon expiration of its validity period you must log into the User’s Personal Account using the link https://bco.vtb24.ru/lk:

If the user of the organization is a manager, and he has registered with the Bank the main mobile phone number to enter the Personal Account of the Organization in accordance with the Additional Agreement to the Agreement on Comprehensive Services using the Bank-Client Online system, then to enter the Personal Account of the Organization it will be necessary indicate the confirmation code received via SMS to this main phone number and click on the “Confirm” button.

7.2. After confirmation a window will open "User's Personal Account":

Attention! Create an empty folder in advance (on flash media to store keys from the Bank-Client Online system. If you are using a computer with the Windows XP operating system, you can use an empty folder to store the Certificate (for example: D:\\Work\VTB24 ) on your computer's hard drive.
1
2

1 – Using the navigation button, specify the path to the folder where the keys and Certificate will be stored in the future
2 – Press the button "Request a certificate"

7.3. After completing these steps, the “Certificate Request” window will open:

7

3
6

5
4

You must specify the path to an empty directory in which the new key will be written (3) , fill in the fields “City” (4) , "Region, district" (5) and indicate the directory of the current key cryptographic information storage medium (6) . When automatically issuing a Certificate without a visit to the Bank, you should set the activation type to “automatic”. In this case, the issue of a new Certificate will be confirmed in the system automatically when the Certificate is sent to the Bank through the BKO system (see clause 7.6).

When setting the activation type to “Bank employee”, the new Certificate will need to be confirmed at the Bank’s office by providing Certificates of planned replacement of the certificate.

7.4. Click the button "Request" (7).

A window will appear "Initializationgeneratorrandomnumbers", in which you need to randomly press keys or move the mouse:

When initialization is complete, a window will appear "Private key password":

10
8
9

After confirming the password, a window will appear:

11 – Press the button "OK"

11

In chapter "Requestsoncertificates" the requested Certificate will have the status "On certification":

Refresh the page User's personal account 1-3 minutes after requesting the Certificate by pressing the key F5. Certificate status in the section "Certificate Requests" will change to "Awaiting confirmation":

7.5. Save the User Certificate to the Key Information Directory using the “Save” link button next to the floppy disk icon.

Attention! Saving the User Certificate should only be done in the folder in which the Keys for this user were saved. Before saving the Certificate, you must check the path to this folder in the line “Directory of the CIPF key media”. If the path is specified incorrectly, it must be edited using the navigation button or manually.

If the secret key password is specified correctly, the system will save the Certificate in the folder specified in the “CIPF key media directory” line and display the message:

After saving the Certificate, when you click on the button, you can view the Certificate of completion of work on the planned replacement of the “Bank-Client Online” Certificate

7.6. Send the Certificate of completion of work on the planned replacement of the Certificate to the Bank using the button.

A warning window will appear:

Click the "OK" button.

If the client has documents signed with an old certificate and not sent, the system issues a warning:

You need to log in to the system and remove signatures from documents, or send them to the Bank.

This password was created by the Organization user independently in clause 7.4 of these Instructions:

7.8. After completing the Certificate request, click on the “Exit” button located in the upper right corner of the screen:

Attention! When the Certificate is automatically reissued, Certificates of completion of work on the planned replacement of the Certificate are not provided to the Bank.

1 - Select Authorization type– “Organization”
2 - Please indicate TIN
If the Organization has branches, then when entering the Personal Account of the Organization, in addition to the TIN and secret word,Necessarily indicatedUNK .
3 – Please indicate Secret word

(The secret word is indicated in the Application for joining the Terms of Comprehensive Services using the “Bank - Client Online” system in paragraph 3).

4 – Click the button "To come in"
2
3
1
4

If the user of the organization is a manager, and he has registered with the Bank the main mobile phone number to enter the Personal Account of the Organization in accordance with the Additional Agreement to the Agreement on Comprehensive Services using the Bank-Client Online system, then to enter the Personal Account of the Organization it will be necessary indicate the confirmation code received via SMS to this main phone number and click on the “Confirm” button:

The “Organization’s Personal Account” page will open. In the “Requests for Certificates” section, next to the user’s last name, click the button to print the “Certificate of Work Completion for Scheduled/Unscheduled Certificate Replacement”.

Attention! The “Report on the performance of work on the scheduled/unscheduled replacement of the Certificate” must be submitted in 2 copies to the Bank’s service department to activate the new Certificate and block the previous one.

After confirmation of the Certificate of completion of work on the planned/unscheduled replacement of the Certificate at the Bank’s office, the status of the new User Certificate will change to “Active”, and the status of the previous Certificate will change to “Blocked”:

Forms of the “Certificate of Work Completion for Scheduled/Unscheduled Certificate Replacement”:

APPENDIX No. 5

“act of completion of work on planned replacementBkO certificate"

ACT

on the implementation of work on the planned replacement of the Certificate

"Bank-Client Online"

VTB 24 Bank (public joint stock company), hereinafter referred to as the “Bank”, represented by ________________________________________________, acting on the basis of __________________________________________________ on the one hand, and _________________________________________________, hereinafter referred to as the “Client”, represented by __________________________________________________________, acting on the basis of __________________, on the other hand, collectively referred to as the “Parties”, have drawn up this act as follows:

CLIENT BANK

__

M.P. M.P.

APPENDIX No. 6

“Act on the performance of work on the unscheduled replacement of the BKO certificate”

to the Instructions for connecting and servicing legal entities and individual entrepreneurs using the Bank-Client Online and Client-Bank (SKB) systems No. 214

ACT

on the performance of work on unscheduled replacement of the Certificate

"Bank-Client Online"
Moscow “_____” ___________ 20___

VTB 24 Bank (public joint-stock company), hereinafter referred to as the “Bank”, represented by ________________________________________________, acting on the basis of __________________________________________________ on the one hand, and __________________________________________, hereinafter referred to as the “Client”, represented by __________________________________________________________, acting on the basis of ___________________, on the other hand, collectively referred to as the “Parties”, have drawn up this act as follows:

In accordance with the Agreement on comprehensive customer service using the “Bank-Client Online” system No. ________ dated “____”______________20__. The parties took the following measures to replace the Electronic Signature Verification Key Certificate in the Bank-Client Online system:

The Client generated and registered with the Bank new Electronic Signature Keys for the Client’s officials authorized to sign electronic documents transmitted to the Bank with Electronic Signatures.
The Bank transferred and the Client received via electronic communication channels the Certificate(s) of the key for verifying the electronic signature of the authorized person(s):

The measures to replace the Electronic Signature Verification Key Certificate in the Bank-Client Online system have been completed by the Parties in full, the Bank-Client Online system is fully operational and has been put into operation since the signing of this Act.

This Act is drawn up in two copies having equal legal force.
CLIENT BANK

________________________ _____________________

________________________ _____________________

M.P. M.P.

8. Setting up integration with 1C

To set up integration with 1C:

8.1. In the user’s Personal Account in the “Settings for 1C” section, upload the settings file for 1C by clicking on the “Save to disk” button:

8.2. In “1C Enterprise”, in the “Exchange of Electronic Documents” item, select “Agreement on the use of electronic documents”.

8.2.1. In the window that appears, select the “Direct exchange with the Bank” tab:

8.2.2. Click the “Create new (load from settings file)” button. Select the file with 1C settings.

After loading the settings, the “Agreements with the bank on the exchange of electronic documents (direct exchange)” window will open. In the “Data exchange settings” section, in the “Bank server address” field, the server URL must be specified that corresponds to the global setting “1CServicesUrl”.

The login of the selected user must be indicated in the “Login” field.

9. Setting up phone numbers for SMS notifications

Telephone numbers for SMS notifications are displayed in the Organization’s Personal Account in the “Telephones” block:

To add an additional number to the list:

9.1. Click on "+". An input field will appear:

9.2. Enter your phone number in the format 7 (ККК)ННН-НН-НН and click on the “Save” button.

The number will be added to the phone list.

“By clicking on “-” you can delete an additional phone number.

Attention!In the Organization's Personal Account, you can only edit an additional phone number for SMS notification. To change the main phone number, you must contact the Bank's service department.

To register in the systemmain mobile phone numberit is necessary to conclude an Additional Agreement with the Bank to the Agreement on Comprehensive Services using the Bank-Client Online system. The Supplementary Agreement form can be printed from the Bank’s official website from the “Documents and Software” section. The additional agreement must be printed in 2 copies, signed, certified with the organization’s seal and submitted to the Bank’s service office.

1 Text in square brackets is printed if the Client is a legal entity, or an authorized representative acts for the Client – an individual entrepreneur.

To save time for entrepreneurs, a convenient Bank-Client service was created. It allows you to carry out various financial transactions remotely without visiting a bank branch. The procedure for loading the system onto a computer is considered quite simple. But, in some situations, an error appears when reading the VTB 24 certificate - the reasons and solution to this problem will be discussed in this article.

Error when reading VTB 24 certificate - identifying the cause

First, you should find out what state the file structure of the key media is in. To do this, you will need to open the drive and verify the presence of certain folders in it.

List of folders:

cert, which has certificate information;
keys, including keys.

The root directory should contain the following files:

mk and masks - db3 extension;
kek - opq extension;
request - pem extension;
rand - opg extension.

During the scan, you should pay attention to both file names and extensions. If any symbol is missing, an error will appear when reading the VTB 24 certificate. In such a situation, the structure will need to be restored.

Action plan:

visit the user's online account. If this is not possible, you should install a new Java applet or reinstall ActiveX;
authorize when using existing data;
download another certificate;
install these files in the main folder, specifying the path in the line “Key media directory” and then click on the image of the floppy disk - this will help save the changes made.

Then you should log in to BKO again using your existing login.

If the actions are performed correctly, the service will work correctly and you will no longer need to do anything.

If the files are in place, but the error still persists

If the BKO file structure contains the folders and files listed above, but it still gives an error when reading the VTB 24 certificate - what should I do? The media may have been damaged.
When an error when reading a VTB 24 certificate appears again at the time of restoring the structure, you should copy the existing folders and files to another storage device. If the files are present on the computer, then you should copy them to another hard drive or, in extreme cases, to another folder.
In order for the system to work correctly in the future, you need to specify a new path to the main folder in the “Key media directory” menu line and then click on the picture of the floppy disk itself.

Contacting technical support

In a situation where the considered actions did not lead to the desired result, you should contact Client-Bank technical support representatives online. This can be done by residents of any region of the country around the clock and free of charge.

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