Windows 10 won't load black screen. Why does a black screen and mouse cursor appear? Reasons and their solution

One of the most unpleasant and, it must be said, completely non-standard situation is when a black screen appears out of the blue during an update or after an update of Windows 10. The reasons for this phenomenon are unclear to many. And users begin to panic and search for a solution. But don't despair. Even if you are experiencing a black screen after updating Windows 10, there is a solution. By the way, it is also suitable for those who updated the installed eighth version to “ten”. Let’s make a reservation right away: it’s not that simple, so be patient.

Why is there a black screen after updating Windows 10?

In general, this situation is quite non-standard, since there are completely different cases. For example, a black screen (with or without a cursor) may occur when updating Windows 7, 8 or subsequent modification of 8.1 to the tenth version. It can also be observed in an already running Windows 10 during or after its own updates.

Let's look at several reasons that may influence this. As a rule, there are several of them:

mismatch of previously installed video card drivers;
Explorer service failures;
Fast startup enabled;
re-licensing.

In addition, two more varieties are worth mentioning separately. Firstly, after upgrading to Windows 10, the black screen disappears after a while, and the system returns to normal. Secondly, the black screen “hangs” constantly, but the control elements (at least the keyboard) work. In principle, the solutions for almost all situations are generally the same. But let’s consider them based on the root causes (we are not talking about mechanical malfunctions of computer systems now).

Restoring the system using the standard method

So, after upgrading to Windows 10, there is a black screen and no reaction to loading the newly installed system. What to do? Naturally, the simplest solution may be to restore the system to its original operating system if you have an installation disk or bootable flash drive.

All this is simple when a disk or flash drive is available. And if they are not there, what then? Don't give up. There is a way out: you can remove the black screen after upgrading to Windows 10 using built-in tools, and at the same time return to the old system. This is all the more good because the G8, when updated to the tenth version, is not destroyed, but is, so to speak, in a deactivated state.

What will need to be done? First of all, we call the “Task Manager” using the standard three-finger combination Ctrl + Alt + Del, and then in it we create a new cmd task (launch command line) running as administrator. In the window that appears, write the line shutdown /r /o /f /t 00, followed by a reboot.

Now in the action selection window we use diagnostics, after which we select system recovery in the additional parameters. Once the process is complete, the computer will reboot again, and then the old working system will appear in front of you.

Windows 10: how to fix black screen during update?

The above situation is not the only one of its kind. In this case, the decision concerned exactly when a black screen appears after upgrading to Windows 10. But what should you do if it occurs precisely during the update process? The reason for this, apparently, is outdated graphics accelerator drivers.

If you see a black screen when installing Windows 10, in principle, you can do the simplest thing, although it may seem barbaric to many. We force shutdown and reboot the terminal or laptop. When you restart, the system will check the hard drive for errors (maybe even and load the desktop.

To prevent this situation in the future, we update the video card drivers. This can be done from the “Device Manager”, but if you have some utility like Driver Booster at hand, even better, because the driver will be downloaded from the manufacturer’s official website (and not only for the graphics chip, but also for all other devices that need in driver update) and then automatically integrated into the system. After this, you can try to install Windows 10 again.

Entering Safe Mode

All this related to the fact that it was after upgrading to Windows 10 that the black screen was the result of system failures or conflicts with drivers. But what to do if the installation of “ten” seemed to be successful? And suddenly the cursor appears before the user’s eyes, but the system does not want to start, although the initial boot process clearly indicated that the system was trying to work?

It's not that simple. If you have an installation disk, there will be no problems. We carry out the sequence as shown below (transitions from the diagnostic menu):

Otherwise you will need secure login mode. But problems arise with him. The fact is that the standard pressing of the F8 key when starting Windows in the tenth version does not work (why it had to be removed is still unclear). However, not on all devices, but sometimes pressing F8 10-20 times while holding down the Shift key works.

In the next window, click on the continuation line and, finally, in the boot options window, press the F4 key (safe mode). Next comes a reboot, the system boots into safe mode.

How to restore your system in safe mode

In principle, even if “ten” was installed, you can easily return to the old system, however, with one caveat: if the user did not delete the files of the previous “OS”. Otherwise, nothing will work.

This can be done in the security and recovery section, where there is a special link to return to the previous system. That's all. The process will complete automatically, followed by a restart with the previously installed “seven” or “eight”.

If you need to restore the “top ten” itself after its own update, you need to type the command sfc /scannnow on the command line (even at the boot stage) and press the enter key (the process of scanning and restoring system files is activated). The process can be quite lengthy, so you will have to be patient. You can reboot the system and check its functionality using the command shutdown -t 0 -r -f.

But when entering safe mode, you can simply activate the recovery process and select a checkpoint that preceded the occurrence of such a situation.

Installing drivers and uninstalling updates

Another step that you can take when booting into safe mode relates to How to do this, which was described above, so there is no point in dwelling on this in detail.

As for the update packages that could cause this crash, you should go to the update center and look at the latest installed packages. The latest updates should be uninstalled, then a manual search for updates should be performed, and those that caused a critical failure should be excluded from the list. In principle, automatic updates can be disabled altogether. Windows doesn't recommend doing this, but there's nothing wrong with it. Updates mostly concern the security system, office applications, and only sometimes drivers. But if the user has the same Driver Booster package, the drivers will be updated through it. In addition, the program itself will issue a notification about the need for an update (free version). The Pro version will generally update all drivers in the background. The user learns about this only from a message about successful installation.

Starting the Explorer service manually

Let's consider another unpleasant situation when, instead of the expected start of the system, after loading Windows we have a black screen and a cursor (in some cases the cursor may be missing). The reason is a failure in the Explorer service, which was unable to load the Desktop. It will have to be launched manually.

We go to the “Task Manager”, as described above, after which we find the explorer.exe service in the process tree and forcefully terminate the process. Next, create a new task in the file menu and enter explorer.exe in the start line. If nothing happens, you can try to find the file yourself by clicking the browse button. As a rule, the file you are looking for is located in the Windows root directory on the system drive. This may partially solve the problem. As a last resort, we use the same safe mode and scan the system with recovery, as described above.

Enabling Fast Launch

Safe mode is also good because it allows you to change some key parameters that affect the performance of the system. Here we are talking about the so-called quick start mode.

It is turned on from the power section in the standard “Control Panel”, where you first select the actions of the buttons, and then the unavailable parameters. Place a check mark next to the quick launch line, save the changes and reboot the system.

Getting rid of Windows Activation Technologies

Finally, one of the reasons may be re-activation. If the copy of Windows is licensed, there should be no problems, but sometimes the activation file is what causes trouble after upgrading to Windows 10. In this case, the black screen may “hang” constantly.

We use safe mode, in the folder properties we specify the display of hidden elements, after which we find the folder of the same name. As a rule, for 64-bit systems it is located directly in the system directory (C:\Windows), but for systems with 32-bit architecture it can be located in the System32 section, where you need to go first to the Tasks folder, then to Microsoft, and finally - Windows. We delete the folder with all its contents and reboot.

Conclusion

So we looked at the main causes of failures after upgrading to Windows 10. A black screen is, of course, an unpleasant thing, but, as we see, it is possible to deal with this type of failure, even if it occurs in an already working system. Naturally, some of the above methods will be somewhat difficult for many users to understand or apply in practice, however, if you show a little patience, you can fix the problem yourself, and not run to some service center, and even pay money for it, even if small, but still these are material costs.

I don’t want to be trivial, but the so-called “black screen problem” when loading the operating system after turning on the computer is one of the most common problems faced by owners of both desktop computers and . An operating system that won't boot or a hard drive model doesn't really matter when diagnosing the problem. We will tell you further about how to remove the black screen when loading Windows 7, 10 on a computer and laptop and the reasons for the failure.

This guide will be updated, so do not hesitate to ask questions, I will clarify technical points as best I can and solve your problems with the black screen.

The most likely causes of a black screen on boot

First, you need to list the most common problems that cause a black screen, after which the operating system does not load (in other words, a black screen when you turn on the computer). In rare cases, after loading the user sees not only a black screen, but also a cursor. Causes:

There is a conflict in the operating system, due to which it cannot load the graphical environment normally.
Video driver problem (incompatibility with the current operating system: for example, Windows 10 or Windows 7, up to XP)
The hard drive on your computer or laptop has failed
Windows OS has crashed and does not boot correctly (not in safe mode)
Other hardware problems or system conflicts
Windows can't wake up from sleep state

Start Windows in Safe Mode on your computer

One of the most likely reasons why Windows or another operating system does not boot is a system conflict due to which the OS cannot work correctly after turning on the PC. This may be caused, for example, by the fact that the user installs an incompatible program or drivers that conflict with Windows, and when turning on the laptop/PC, the conflict will make itself known in an unpleasant way - in the form of a black screen. How can I remove it?

Fortunately, Windows developers have provided the ability to log into the operating system in a safe mode, which is designed specifically to eliminate various compatibility issues. By entering safe mode, you can fix all problems on your computer, resolve conflicts, and then boot Windows into normal mode.

So, to enter safe mode on your computer:

Remove from the computer all media and devices that may affect Windows boot (flash drives, disks, etc.)
Restart or turn on your computer, depending on its current state.
To enter Safe Mode, hold down the F8 key while booting. If your PC (laptop or desktop version) has several operating systems, then select the appropriate one from the list and then press F8 again to enter Windows Safe Boot Mode.

Problems with the monitor or components

The reason for the black screen may be obvious: the monitor is not working. This may be due to the fact that the contact between the monitor and the video card is lost or the power cable is damaged/not plugged into the outlet. So be sure to check your connection.

As for the laptop, it is unlikely that the matrix “fell off” from the motherboard. To disable it, you need good reasons: for example, mechanical impact on the display. In this case, you will see that there is obvious damage on the screen: scratches, dead pixels, etc.

In addition to the monitor, we recommend examining the system unit. Check whether the video card is secured in the corresponding socket on the motherboard and whether voltage is supplied to all PC components. This should only be done if you have the skills to assemble/disassemble a computer/laptop.

Resolving conflicts with the video driver, if the computer does not start, a black screen is displayed

An example of a similar problem:

Installed Windows 7, 10, restored to factory settings (native Windows image). But nothing helps. Simply put, when you turn on Windows 10 for the first time, everything is good and everything is fine, but when the drivers are installed on the video card (intel hd3000 and radeon 7600), flickering and a black screen occur, after which recovery and safe mode do not work. That is, Windows 10 dies, after installing the drivers there is a black screen.

If you think that the black screen problem may be due to a conflict of video card drivers on your computer or laptop, then:

In the Secure Boot menu, select "Enable low-resolution video mode."
After successfully logging into your operating system account through Device Manager or Control Panel, remove the conflicting ATI/NVIDIA video driver.
Restart your computer
There may be a conflict between the motherboard and video card drivers. You need to try different driver combinations. To avoid reinstalling Windows each time when experimenting, create a restore point and when a black screen appears, roll back to the previous restore point.
If the OS loads correctly in normal mode (the Desktop and Windows cursor appears), then the black screen problem is really related to incorrect behavior after installing the drivers. Go to the video card manufacturer's website and download the latest version to your hard drive, try updating the drivers again.
If the black screen continues to appear, try other solutions to the problem outlined in this guide - for example, uninstalling harmful programs.

We remove programs that conflict and block the OS from loading when turned on

Windows 7 does not start for me. When I turn on the computer, after the words “start Windows,” a black screen appears and the computer does not boot. There is no cursor. I restart the computer, I am given a choice of how to boot Windows, I select normal mode - and everything turns on, sometimes I need to restart several times. Normally it doesn’t turn on at all, I have CCleaner, I use it, the antivirus is Avast, I don’t update any drivers. What could be the problem?

In this case, the sequence of actions to fix the problem will be approximately the same as in the above case. The only thing is that in Windows Safe Mode you need to select the “Enable Safe Mode” option. Next, in this download mode, you need to go to the control panel and in the “Programs and Features” window, sort by application installation date. Analyze what you have installed recently: perhaps conflicting applications are the cause of the black screen and inadequate loading of Windows from the system drive on your computer. One of the best programs for uninstalling applications is the free CCleaner utility.

Disable unnecessary programs and services from Windows startup

There is a wonderful utility called msconfig, with its help you can speed up Windows boot. Although modern computers load the OS quickly, boot optimization can eliminate the black screen for a few seconds.

Start - Run. Enter msconfig in the window.
Services tab - here you can disable unnecessary services.
Startup tab - to enable/disable programs during startup.

In Windows 10, startup items can be disabled through the task manager (Startup tab). The status column displays the status of the application.

We use a restore point to perform a system rollback on the computer and fix problems on the computer

It happens that the cause of the OS failure cannot be identified; removing drivers and programs that cause conflicts does not help: a black screen still appears when the computer boots.

If the computer does not start, use the previous Windows restore point

We use a boot disk (Live CD) to fix errors and diagnose a black screen

When a black screen appears, it is advisable to check your computer and operating system for viruses. This can be done using a "live CD". We recommend using this to enter system recovery mode. In addition to the virus scan itself, livecd 4MRescueKit includes modules for data recovery, file backup, and a disk manager like PartitionMagic. Even if this does not help get rid of the black screen of death, you can at least prepare to reinstall the operating system or diagnose the performance of the hard drive in this mode. Live CD fixes problems regardless of the version: it can be both Windows and Linux.

4MRescueKit boot kit helps fix software errors on the disk

Black screen during Windows reinstallation

I get a black screen and a cursor, I reinstalled Windows and I still can’t completely reinstall it. After the first reboot, during the installation process, when loading Windows, there is a black screen and cursor.

Solution to the problem.

Try using a different installation disk or version of Windows OS.
The reason for the appearance of a black screen and interrupted loading can be either software or hardware. For example, the hard drive contains bad sectors or the USB flash drive or the disk from which Windows is installed is damaged.
Try installing the operating system on a different partition of your hard drive.

Viruses have damaged Windows system files

Many computer viruses can delete or damage important system files. As a result, after loading Windows OS, a black screen appears, although the cursor can still be displayed and respond to your movements. Removing viruses does not always help solve the problem, but you can try.

How to check your hard drive for viruses if? You need a working computer to which you can attach a hard drive. After booting into Windows, install the free Dr Web CureIt antivirus. The CureIt utility contains current virus databases.

Video instruction:

Select the hard drive to scan and launch the scanner.

If, after detecting viruses, a black screen still appears when loading Windows, then you need to look for other reasons.

Burn a recovery flash drive and reinstall Windows

After updating Windows 7 - black screen in any mode: normal, safe - no difference. I tried restoring Windows via the installation disk - to no avail.

Answer. Install Windows 7 from scratch or immediately install Windows 10, thereby killing two birds with one stone: update and solve the problem with the black screen when loading Windows 7.

One of the best programs for burning Windows to a USB flash drive is Rufus. The utility is available in Russian, it is free and, as a rule, burns trouble-free USB flash drives for installing Windows.

The worst thing that can happen: the hard drive fails

Finally, one of the most pessimistic outcomes. If you see a black screen and the cursor is still visible, then the hard drive is working. If there is nothing but a black screen and the OS does not load, then it is quite possible that the computer does not see the hard drive and, accordingly, Windows does not boot. By following the link you can read the manuals that will allow you to diagnose your hard drive and find out whether it is possible to make repairs, restore data by loading the operating system, or is it better to immediately go to the store and purchase a new HDD for your computer or laptop.

Summary. In this guide, I tried to remember and collect from the Internet the most complete list of problems that cause a black screen to appear on a PC. The OS version doesn't really matter, whether it's Windows 8, Windows 10, or the outdated XP. If none of the methods helped, something is unclear, or you have your own ways to solve this problem, please ask questions and add your ideas in the comments.

Answers to readers' questions

I have a black screen after loading Windows, I tried everything, but nothing helps: I turn on the computer - a black screen, and nothing can be done about it. The bottom line is that the black screen appears only after I update the drivers for the video card. If you install standard VGA, then everything starts and works fine.

Before this, I completely reinstalled Windows and it all started somehow unexpectedly with “nothing”. How to fix black screen when loading windows?

Answer. One of the surest ways to resolve OS and driver conflicts on your computer is to go to the website of the manufacturer of your video card and download the latest drivers or stable ones, not in beta, to disk. When downloading, make sure to specify your operating system in the same bit depth (32- or 64-bit). It is also possible that your video card is outdated and not supported by modern operating systems, in particular Windows 10.

If your laptop has a black screen, try updating the drivers

I have Windows 10 installed. An attempt to restore the OS from a system image failed. Now there is a black screen with a cursor flickering in the upper left corner when turned on. All I can do is turn on the computer and enter Bios.

Answer. If you only see a black screen and a cursor, this is a sure sign that the operating system cannot boot (you already understood the problem).

If the Recovery Console or Windows 10 installation disc does not help to roll back the OS to its original state or restore point, create or a new disk for restoring or installing the operating system from scratch.

Not a single folder opened, so I decided to run . A black screen with a cursor appeared on the laptop when turning on / starting Windows OS. I did everything according to your article, but the screen is still black. Help me please.

Answer. If a black screen appears when you start Windows even after recovery, it makes sense to reinstall the operating system on your laptop in another way - for example, in boot mode from a flash drive or disk. Since, according to your description of the problem, the cursor still appears on boot, this is a software error, not a hardware error.

An external box was connected via USB to format ext3 using PartitionMagic. After formatting was completed, the laptop restarted and there was no reboot, and a message appeared on the black screen: error loading operating system... The laptop no longer boots, does not respond to any keys... OS XP... what to do, it’s practically That's it, there is a 2nd PC with Windows 10. In other words, the laptop works - but the screen is black.

Answer. Luckily, your laptop is dealing with a software glitch and not a hardware failure. All you need is to reinstall the Windows operating system. After this, the black screen of death will no longer appear. If your laptop has a disk drive, use a boot disk to restore the OS. Otherwise, it will help you, it’s not difficult to write it down, read the instructions at the link.

I get a black screen when I turn on my computer. Nothing appears on the monitor when I turn on the computer and the system unit is running. I did one trick: pulled out the power, held down the power button for 5 seconds, released it, inserted the power cord, turned on the PC - everything worked fine. After 3 days the same thing happens, but this trick doesn't work. I think this is an incorrect shutdown. I turned it off the last time when some programs were still running (Windows 7 for me) and the Desktop did not appear after loading. What to do if your computer has a black screen?

Answer. You need to approach the problem comprehensively: figure out whether the motherboard and power supply are working correctly in general, whether all the wires are connected to exactly the right power connectors, whether the PC components are tightly connected to the sockets (for example, very often the “black screen of death” is associated with an incorrect connection video cards). Perhaps the problem is not hardware, but software (it’s just not clear from your question whether Windows boots). In this case, reinstalling from a boot disk or restoring in LiveCD mode will help.

Help me understand what's wrong with the PC. I have Windows 7. After the startup starts, a black screen and a cursor appear, then you are asked to select Windows 7 OS and the recommended boot or the normal one. After clicking them, the download starts and throws you back into the same settings. The same problem occurs with loading in safe mode. It does not offer anything further, there is no window to enter explorer.exe.

Answer. If, when you try to boot Windows 7, a black screen and the cursor continues to appear, no matter which mode you selected, most likely the Windows system files have been deleted or changed. A clean reinstallation of the OS or recovery from a Windows 7 boot disk will help. In the boot menu, select “System Restore” and then use the Bootrec.exe utility. Further actions are described.

I have an AMD Radeon video card with 512 MB of memory, it did not support new toys, and I found on the Internet how to increase the memory of the integrated video card via bios. I changed some settings in the BIOS and installed 1 GB of memory, my PC rebooted and I looked at the characteristics of the video card and yes, in fact, the memory has increased. Then I started playing games, about an hour passed and my mouse began to freeze, turn on and off, and then stopped working altogether, I decided to restart the PC and then on my monitor I saw just a black picture with some number in the corner. The computer refused to turn on, after probably half an hour of clicking on the mouse and keyboard, “welcome” appeared on the screen. The PC turned on, but the mouse still did not work, I rebooted again - and again there was a black screen for a very long time when the computer booted. What could this be and how can I get rid of it?

Answer. This is what overclocking a video card leads to. You need to go into the BIOS and reset the settings to factory (default) settings. Perhaps it is because of the BIOS settings that Windows does not start.

You're in luck: with such overclocking of a video card, problems with the temperature of the video card may arise, up to the failure of one of the components (for example, the processor).

In general, you can’t always trust such overclocking instructions. Even if it contains correct information, if you do not have the proper skills, you can get not only a black screen, but also black smoke from the system unit :).

I don’t know why it started, maybe after defragmenting the hard drive, after updating drivers, etc. Every time, before Windows boots, a black screen is displayed for 10 minutes and only after that the welcome window appears. The BIOS definitely loads first, I pressed F2 to check the boot device priority in the BIOS. Also, during a black screen, the console carriage (lower slash) sometimes appears. What can cause a black screen when loading Windows?

Answer. In the BIOS, you can not only set boot priority, but also disable unnecessary devices (for example, a disk drive). However, this will not save the situation.

Perhaps the reason is that when Windows boots, it tries to find the required library or load a non-existent component. Go to the startup menu and disable all unnecessary items. You can also disable unused Windows services via msconfig and remove unnecessary applications on your computer. In general, it is desirable to optimize the operation of the operating system and eliminate conflicts.

You can also analyze the stages of Windows boot using the built-in Event Log Viewer tool. This utility will show how long it takes to load each process when the OS starts.

If time permits, reinstall the OS. On modern computers, reinstallation takes no more than half an hour, and this is a more rational way to solve the black screen problem than spending hours troubleshooting. Sooner or later, any Windows OS develops problems.

Black screen when loading Windows 10. This happened after installing drivers from driverpack. After the system starts, a black screen is displayed, with a cursor visible, and sounds from programs that were opened in the browser (VK). Doesn't respond to anything, rebooting didn't help, and won't enter safe mode either.

Answer. You can use a Windows 10 boot disk or flash drive, select recovery mode and select a rollback point before installing the drivers. The black screen will disappear after loading Windows 10. You can enter Windows safe mode through the Windows installation disk; other OS boot modes are also available there.

If you can insert another video card into the system board, you can try it in the system and remove the drivers manually. Then replace the video card with an old one - it should work.

I have Windows 7 on my computer. Everything was fine, but one day after entering the bios password there was no Windows boot icon, and the monitor turned off (went into power-saving mode), the f8 key does not work. I can’t enter bios because the monitor doesn’t work.

Answer. Try resetting the BIOS by removing the battery from the motherboard.

Let's move on. The energy saving mode will not work immediately after the computer starts; rather, the problem is related to one of the components. Check the connection between the video card and the motherboard, the video card and the monitor, etc.

If everything is fine with the BIOS and Windows 7 does not boot, reinstall the OS. Apparently, this is the easiest method to get rid of the black screen.

Windows 7 32bit OS was installed. After changing to Windows 7 64bit, a black screen began to appear. When connected to the TV, everything works, everything is shown, everything is fine. But it doesn’t see through the VGA monitor and the screen is still black.

Answer. Perhaps the 64-bit version did not install drivers for the monitor or video card. Check on the manufacturer's website whether the monitor supports this OS. There is a suspicion that your specific VGA monitor is not supported by this edition of Windows. Try booting Windows in Safe Mode or with the "Enable low resolution video mode (640×480)" option.

I'm using VirtualBox. I installed Linux, worked on it, then turned off the virtual machine. When I tried to start it, after loading there was a black screen with an underscore at the top left. The laptop itself works, the virtual machine does not.

Answer. If you save the state (Suspend) on the virtual machine, in principle, no problems should arise. If you turn off the virtual machine, then Linux tries to boot when you turn it on. Why a black screen with an underline appears after rebooting Linux is a separate question. Check the key settings of the virtual machine. If the error persists, try installing Linux on Vmware Player.

I have this problem. It's Windows 8.1, I installed a third-party theme, I decided to delete it, I deleted the entire themes folder from Windows, although not all the files could be deleted, that's okay, I rebooted the computer and after selecting the OS I got a black screen and, no, no, the cursor appears and disappears and bottom toolbar, tell me how to get rid of the black screen? There is no restore point, no image, and no disk with the OS.

Answer. If possible, find a bootable image of USB Boot or the like on the Internet, write it to a flash drive. Find the Themes folder on the Internet or on a disk and, with administrator rights, copy it to the previous location from which you deleted the files.

Without an installation disk, it is unlikely that you will be able to get rid of the black screen in any other way.

When I turned on the computer, nothing appeared. The light shows that the camera is working and the computer is turned on, but the screen shows zero. What is the problem - RAM or hard drive? How to check?

Answer. To diagnose the problem, it is advisable to recall previous events. Did your computer show any symptoms of failure (hard drive noise), did you delete system files on the drive, etc. This will help narrow down the list of possible causes. Next, watch at what stage the black screen appears. If the hardware initialization is successful, then the problem is in the operating system - that is, Windows does not start. In this case, we recommend reinstalling the OS from a bootable USB flash drive or disk.

You may have already encountered this after installing updates or simply restarting your Windows operating system. This article will tell you what causes a black screen to appear and how to get rid of this problem.

The black screen after updating to Windows 10 occurs due to incorrect interaction of drivers between the video card and the monitor. In addition, there are several other reasons. Follow the instructions below and you should be able to resolve this issue.

Restoring the operating system when a black screen occurs after updating Windows 10.

Reasons for a black screen after installing updates:

- long installation;

- incorrect update;

— conflict between the video card driver and the monitor driver (or several monitors);

What to do:

Just be patient - sometimes installation may take a while. You can tell that Windows is not frozen by the blinking hard drive activity indicator. Wait for the update process to complete. This solution is relevant for cases when turning off the computer is accompanied by a message on the screen: “Please do not turn off the computer. Please wait for the updates to install..."
If you did not wait for the installation to complete and still turned off the power, you may get a black screen the next time you turn it on. Here again look at the hard drive activity indicator - if it is on or blinking, wait for the process to complete. Otherwise, turn off the computer using the button and turn it on again, or boot Windows in safe mode. (http://www.site/ru/kak-sozdat-tochk...v-windows-7-8-10/)
Sometimes when updating Windows updates not only system files, but also the drivers of installed devices. Due to the video card drivers, a problem may arise when working together with the monitor. Go to the website of your video card manufacturer and download the latest driver for the video adapter. If possible, connect another monitor and check the functionality of the system unit or laptop with it. Check your monitor settings.

Sometimes it happens that as a result of the supposedly successful installation of Windows 10 OS or its update, after a reboot, instead of the correct operation of the system, the user sees a black screen in front of him. This is a rather unpleasant situation that requires certain actions.

Let's try to figure out why the black screen appears and how we can fix this problem.

This problem is difficult to diagnose and the user simply needs to try different ways to fix it one by one.

Method 1: Waiting

No matter how funny it may sound, it is a fairly common situation when a black screen occurs after installing updates and rebooting the personal computer. If before turning off the PC there was a message that an update was being installed, and after rebooting a black window with a cursor or rotating dots appeared, then you need to wait (no more than 30 minutes) until the system is updated. If nothing has changed during this time, use other options to solve the problem.

Method 2: Checking the Monitor

If absolutely nothing is displayed on the screen, then you should check the serviceability of the display. If possible, connect the monitor to another device and see if it displays anything. At the same time, the problem may be another monitor or TV connected to the PC. In this case, the video signal can be sent to the second device, so nothing will appear on the main monitor.

Method 3: Check your system for viruses

Malicious software is also a fairly common cause of a black screen in Windows 10, so another possible solution to the problem is to scan your system for viruses. This can be done either using Live disks (for example, from Dr.Web, which can be downloaded from their official website), or in safe mode using ordinary portable utilities (,).

What safe mode is and how you can get into it can be read from the publication below.

Viruses can result in damage to important system files, and removing the malware alone will not be enough. In this case, it is necessary to reinstall the system or roll it back to the latest stable version.

Method 4: Reinstalling drivers

A fairly common cause of a malfunction that manifests itself in the form of a black screen is a malfunction of the video card driver. Of course, just looking at the monitor you cannot say that this is the reason, but if all the methods described earlier did not help solve the problem, then you can try reinstalling the video card drivers. This task is quite difficult for an inexperienced user, since the easiest way to do this is to go into safe mode, which is turned off by default in Windows 10, without a graphic image in front of your eyes. In other words, everything will have to be done blindly. The best way to do this is as follows.

Turn on your PC.
Wait for some time (required for the system to boot).
If a password is set, blind enter the required characters.
Wait a little longer.
Press the key combination "Win+X".
Click the button "up arrow" 8 times in a row and then "Enter". This kind of action will trigger "Command line".
Enter the command bcdedit /set (default) safeboot network and the key "Enter".
After this, you must also type shutdown /r and also press "Enter".
Wait until your PC beeps and start counting to 15. After this time, press "Enter".

As a result, Windows 10 will start in safe mode. Next, you can begin removing drivers. You can read how to do this correctly in the publication at the link below.

Method 5: System Rollback

If none of the above methods helped get rid of the problem, then the only way out is to roll back the system from a backup to a previous working version where the black screen did not occur. You can learn more about backups from the article on our website.

The reasons for a black screen are quite varied, so identifying a specific one is sometimes quite difficult. But despite the cause of the malfunction, in most cases, the problem can be solved using the above methods.

It happens that when loading Windows 10, a black screen with a cursor freezes. The same problem can occur during a reboot, as well as after installing/reinstalling this operating system. The error usually occurs due to incorrect operation of AMD Radeon and NVidia graphics card drivers, although this is not the only reason. Please note: you can fix the problem without reinstalling the system.

Our article is for informational purposes only and we are not responsible for your actions.

If the problem cannot be resolved on your own, please contact our service center for help. We not only install/reinstall Windows, but also repair laptops and computers from all manufacturers.

Quick ways

As a rule, sounds and other signs of computer operation indicate that Windows 10 is loading normally, but nothing is displayed on the monitor except the mouse pointer. In this case, the following actions can correct the situation.

Fixing video card problems

If quick methods do not help, then you will have to use more complex methods.

Reboot

Among the working methods for fixing a black screen with a cursor (especially important for ATI (AMD) Radeon video cards), it is worth noting a complete reboot of the PC and then disabling Windows 10 fast boot. To do this:

restart your computer;
after rebooting with a black screen, press the Backspace key to remove the lock screen splash screen, as well as remove random characters from the password entry field;
now switch the keyboard layout (if necessary) for entering the password - Windows keys + Space usually work - and enter the account password; press Enter and wait for the system to boot;
Restart your computer again by pressing Windows logo + R and wait a few seconds;
if the language in Windows 10 is Russian, switch the layout and enter shutdown /r, then press Enter; wait a few seconds and press Enter again;
wait until your computer restarts.

As a result, a full screen saver should open.

Alternative reboot method:

With the computer turned on, press Backspace or Spacebar several times;
press the Tab key 5 times to go to the “on/off” icon;
After that, press Enter, the Up key and Enter again.

The computer should restart normally. If the above options do not work, you can try a forced shutdown (not recommended). To do this, press and hold the power button, wait until the computer turns off, and then turn it on again. In any case, if after a reboot an image appears on the monitor, then it’s all about the video card drivers, which do not work correctly due to the fast startup by default.

Disabling Fast Startup

To disable Fast Startup, follow the instructions:

These actions should prevent the problem from recurring.

Reinstalling drivers

If all else fails, try removing the video card driver. Windows 10 provides this option both in low screen resolution mode and in safe mode. There are two ways to reinstall drivers.

First option:

Second option:

log in to the system with a password (described at the beginning of the instructions);
hold down Win+X;
repeat pressing the Up key 8 times and then press Enter - the administrator command prompt should open;
enter (eng layout): bcdedit /set (default) safeboot network, press Enter;
now type: shutdown /r and press Enter again; wait about 15 seconds and press Enter again;
the computer will restart in safe mode, in which you can choose to restore the system or reinstall the video card drivers;
To return to standard boot, use bcdedit (default) /deletevalue safeboot as an administrator on the command line.

You should also not exclude the possibility of your computer becoming infected with viruses, for example, when using the Internet or after installing unverified programs. In this case, boot into safe mode, run the antivirus and follow the instructions for deleting infected files; restart your computer. Sometimes setting a more suitable screen resolution, which is also done in safe mode, helps.

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