What to do? The program has stopped working. Fixing the error “BSvcProcessor has stopped working”

Many users began to complain that Steam crashes on startup, the message “gldriverquery.exe has stopped working” pops up and Steam closes. Initially, this problem already occurred among users of AMD video cards, as conflicts often arose with the drivers of this line of video chips. In this article we will briefly look at the possible causes of crashes in Steam, and below we will give a couple of tips on how to solve the problem.

The error message itself tells us that the video driver shell has caused a conflict and will be closed. As mentioned above, this is a common problem with AMD video cards. Therefore, if you are the owner of such a card, especially the last 10 years of production, we recommend that you go to the official website of the developer and urgently update the drivers.
However, even on brand new cards from NVIDIA 1060 and 1050 the problem appears again.

How to fix crashes on Steam

Let's go over the standard tips in such cases, and if you've done all this, move on directly to the second part.


The vcruntime140.dll file is part of the Microsoft Visual c++ package from 2015 and if this package is not installed, the file does not exist, which causes this conflict.

Fixing “gldriverquery.exe has stopped working”

  • Even if you have the packages installed, you will have to remove them and restart the PC. They may be from 2015, but cause conflicts.
  • Then we go to the official website (for Windows 7.10) or dlltop.ru - a choice for all OS versions.
  • We download packages according to the bit depth and version of your x32 or x86 operating system.
  • We install.
  • Reboot your computer and Steam will launch.

Conclusion

I hope you figured out why Steam won’t start and the error “gldriverquery.exe has stopped working” appears and you know how to fix this problem. For users who have difficulties installing Visual C++, we suggest that you familiarize yourself with the video instructions on YouTube. If you have other errors in games, programs or difficulties with the passage, write in the comments below or in our group in contact.

If you are faced with a problem with Explorer, then you need to understand that there can be a large number of reasons for its termination, so we will research and find sources. So, you got the error “ Explorer has stopped working", What to do?

Option No. 1 – Fix “Explorer has stopped working” using the ShellExView utility

This tool helps in most cases to get rid of Explorer errors. You can download it from this link: http://www.nirsoft.net/utils/shexview.html

  • After launching the program, click on the column Type, this is how we sort the list;
  • In this column you mainly need to look at the type Context Menu, also column File Extensions there should be an asterisk next to certain items, we will need this today;
  • We are not particularly interested in items that relate to Microsoft, so we will cut out third-party ones. Select a parameter with the mouse or arrows and turn it off by clicking F7;
  • Disable one of the options first, and then restart the computer. Let's check the conductor. If an error appears, continue working.

As I said, this method often helps. In special cases, we move on to the following methods.

Option No. 2 – Launch Explorer through Safe Mode

You need to go into safe mode and make sure the conductor is working properly. Is everything working perfectly? This means the reason is in some application installed on the computer. Remember what you were doing before the problem arose. Viruses may also be the cause, so you need to check your computer for them.

If the problem occurs in safe mode, then the reason is in the system files. Read the solution below.

Option #3 – Check system files for errors

A common way to solve many problems is. This is done using the command line with elevated privileges. Open it and enter the command:

sfc /scannow


The scan result may be positive, or a message will appear that some files could not be scanned or restored. Then you need to look at the information in the logs. We go along this path and look: C:\Windows\Logs\CBS\CBS.log.

Option #4 – The problem is viruses

As I already said, virus software is also the cause of many problems. You should use the following materials to help:

Option #5 – The reason is updating the system or drivers

If the system has been updated or the drivers have been updated, then crude software with flaws may have been installed, so you will have to do it in other ways. How to do this is written at the given link.

Option #6 – Ask the experts

If none of the above helped, then ask experienced specialists who can be found on various computer forums or write in the comments below.

In the next article I will tell you... I hope you were able to fix the “Explorer has stopped working” error.

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The Windows operating system carries out many processes to ensure that your computer runs correctly. But if problems arise in the operation of a particular process, various errors are displayed on the user’s screen. In particular, we will talk about the error “The BSvcProcessor program has stopped working.”

The error “The BSvcProcessor program has stopped working” may appear suddenly and bother the user regularly, although the operating system is working correctly. As it turned out, the cause of the problem is quite commonplace, which means it can be solved in a short time.

What causes the error “BSvcProcessor has stopped working” and how to solve it

There are two possible reasons for this error. Moreover, the first occurs in most cases, the second less often, but is also more problematic to eliminate.

Reason 1: Bing Bar

Microsoft is also very intrusive in promoting its software, and therefore, utilities from Bing, which serve as add-ons for Internet Explorer and other browsers, may end up on users’ computers along with the installed software.

To resolve this cause of the problem, you will need to perform the following sequence of actions:


Reason 2: viral activity

A rarer type of cause of the “BSvcProcessor program has stopped working” error is caused by virus activity on your computer. The sequence of actions performed in this case will look like this:

  1. Download the Dr.Web CureIt healing utility from the link below. This utility is free and does not require installation on your computer.
  2. Enter Windows into Safe Mode. To do this, send it to reboot, and as soon as it starts to start, immediately start pressing the F8 key repeatedly. As a result, the operating system startup menu should appear on the screen, in which you will need to select the section using the keyboard "Safe mode".
  3. We entered the computer into this mode for the simple reason to be sure that viruses are “sleeping” and can be safely detected and removed. First, let's check the installed software. To do this, open the menu "Control Panel" In chapter "Remove programs" or "Programs and Features". Study the programs carefully. If you see Chinese characters, unclear names and software called BING, you need to remove it from your computer.
  4. Without leaving safe mode, run the previously downloaded Dr.Web CureIt utility, which will begin scanning the system for virus activity. If viruses were found on your computer as a result of the scan, you will need to remove them, after which you can restart your computer as usual.

Actually, these are all the ways to solve the “BSvcProcessor program has stopped working” error. It is worth mentioning once again that software from Bing and other unwanted programs end up on our computer along with other programs that we install on the computer. That is why, when installing software, carefully study what additional utilities it wants to install on your computer.

If Explorer automatically closes or restarts, the reason for this behavior is usually an incompatibility of one of the installed programs with your operating system. However, there may be other reasons - in particular, damage to system files. Let's see what to do if the message “Explorer has stopped working” appears on the screen.

Before you start following the recommendations below, start your system in Safe Mode.

If Explorer works here, then the problem lies in the incompatibility of one of the installed programs. If an error appears in safe mode, then immediately proceed to the last section of the article - restoring system files.

Virus check

If Explorer shuts down on its own, the first thing you need to do is scan your computer for viruses. It is advisable to do this using several free utilities from different manufacturers:

Scan your computer with all three utilities and destroy detected threats. This may take quite a lot of time, but this way you will completely eliminate the possibility of a virus infection and with a clear conscience you can move on to checking other possible reasons for Windows Explorer stopping.

Disabling context menu components

Sometimes an error in Explorer is caused not by malicious code, but by ordinary third-party applications that are built into the context menu. By identifying and disabling this component, you will solve the problem with the program crashing.

The free ShellExView utility will help you find an application that is harmful to your system. You need to work with it as follows:


If, after rebooting, Explorer does not crash, then you need to run the ShellExView utility again and enable the deactivated applications one by one. It will be easy to find them - in the “Deactivated” column they will have the status “Yes”.

Turn on applications one at a time and check how File Explorer works. This way you can identify a specific component that affects the operation of the system and get rid of it.

Clean boot

If nothing works with third-party applications, try going the other way - look for the problem among startup services and programs. To do this, use the so-called “clean mode”:


If Explorer works in pure mode, then try to identify the service that interferes with it during normal boot:


If there is an error, it means that one of the services you marked is not working correctly.

Check the second half of the services in this way and restart the computer again. Disable services one at a time until you find the cause of the problem.

If all services are checked, but the error is not corrected, then proceed to study the startup list. Follow these steps:


Then the procedure is the same - using the method of elimination, try to find a program in startup that prevents Explorer from working normally. This method requires quite a lot of time, but if the problem lies in one of the services, then you will definitely identify it and be able to fix it.

Recovering system files

If File Explorer continues to crash when starting the system in Safe Mode or on a clean boot, then the problem is most likely deeper than we initially thought. In this case, the standard system file recovery procedure can help. On Windows 7 it is done as follows:

If damaged files are found during the disk scan, the system will try to restore them on its own. If the procedure is successfully completed, the explorer will stop crashing, and you can safely work in the Windows environment.

If none of the methods described above helped, try using other recovery tools: roll back the system to a checkpoint, return the laptop to its original state, or use a Windows image if one was previously created. You can learn more about recovery tools from our article “”. The information contained in it is relevant for Windows 7 and Windows 8.1.



 

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