Errors in the Play Market and their solutions. Errors in the Play Market and their solutions We managed to download application 963

Unfortunately, there is still no official list with explanations of Google errors. Therefore, Android users themselves have to find out the reasons and look for ways to fix it. One of the most common problems is Play Market error 963. Today we will find out why it occurs and what to do in such a situation.

What's happening?

As a rule, the Play Market displays error 963 when installing or updating various programs. A message appears on the device screen indicating that the system was unable to load the application. It looks like this:

In most cases, this happens when loading software onto an external drive - that is, onto a MicroSD flash drive instead of the device's internal memory.

Possible reasons

Let's find out why Play Market error 963 occurs. There are only a few reasons that can cause it to appear:

The client cache is full. When you download any applications on Android, temporary files remain in the memory of your phone or tablet. Their number is growing all the time, and after some time it can become critical. That is, the error occurs because the system simply has nowhere to write data about the new version of the application.
Problems with the SD card. Most often, it is because of them that error 963 occurs. There are options here: either the memory card itself is faulty, or there is a failure in the process of transferring data to the flash drive.

In some cases, the problem may be related to updating the version of Google Play itself. The fact is that, unlike all other applications, it updates automatically in the background. Errors occur if you were using the Market when downloading the new version. Because some files are active, the system cannot overwrite them and the update does not install correctly.

It is worth saying that error 963 can occur on any Android device, regardless of the amount of memory and version of the operating system. Fortunately, in most cases the problem is solved in just 15 minutes.

Error 963 in the Play Market: what to do?

There are several ways to solve this problem, depending on the reasons for its occurrence. Unfortunately, the exact cause can only be determined experimentally, trying different correction options one by one.

Clearing cache

The first thing you need to do if you see error code 963 in the Play Store is to delete temporary files and data from memory, that is, clear the application cache. How to do it?

Go to Settings > Applications and find Play Market under the All tab.
All information about the program will be displayed on the screen. Find and click the "Clear cache" button.
Go back to the list of all applications and navigate to the program that is causing the error when you launch it.
Clear the application cache.

Additionally, you can clean up temporary files in the Google Services Framework and Google Play Services. After that, try running the program again and check if the error message disappears. If not, move on to the next option.

Transfer to built-in memory

As you already know, Play Market error 963 can occur due to problems with the flash card. In this case, the solution may be to move the application to the internal memory of the device.

To do this, go to “Settings” again, open the list of all applications, find the one you need and click on the “Move to internal storage” button (the text may differ slightly in different versions of Android). Do not do or press anything until the process is complete. Then try updating the program again through the Play Market and launching it.

Disabling the SD card

Error code 963 in the Play Store may indicate a problem with the flash drive itself. If the previous options did not help, you should try temporarily disabling MircoSD. The main thing is to do it right.

Go to Settings > Storage.
Click on the "Disable SD card" button.
Turn off your device.
Remove the flash drive from the slot.
Turn your device back on.

Now try again to update the application that is throwing the error. If everything works fine after this, you can insert the card back. But please note: if errors continue to occur, and the phone or then, most likely, the flash drive will have to be replaced.

Uninstalling Play Market updates

Error 963 is often encountered by users who have Market version 6.1 and higher installed. You may need to uninstall the latest updates and revert to an earlier version of Google Play to get your apps back to normal. You can do this in the same place where we cleared the cache (the "Delete updates" button). Confirm the deletion and wait until the process completes. Please note that this may take a few minutes. As always, we conduct a test and try to update the program we are interested in. If it works, it means there were compatibility problems.

Reinstalling the problematic application

This is another option that is worth trying if you are experiencing Play Store error 963. If the store itself opens normally, you should completely delete all data about the application from your phone and SD card, and then try to install it again. Unfortunately, some information may be lost.

Radical method: reinstalling Play Market

This option is suitable only for those who have at least a little knowledge of computers and technology. The fact is that it is impossible to reinstall Market in normal mode. In order to do this, you need root rights.

Reference: root access (superuser rights) is a special mode that allows the owner of an Android device to gain full control over system files with the ability to edit and/or delete them.

The first thing you need to do is install one of the many root programs on your smartphone or tablet - for example, Framaroot, Root Genius or Kingroot.

Run the program and get superuser rights.
Remove Play Market.
Search the Internet and download the Market installation apk file. Use only reliable sources and be sure to check the file for viruses.
Transfer the installer to your phone's memory.
Run the program and install Play Market again.

After this, you need to wait until the store itself, as well as other applications, are updated, and only then try to open the program you are interested in.

What to do if nothing helps?

If all the recommendations on how to fix error 963 in the Play Market turned out to be useless, you will have to move on to even more stringent measures, since here we are talking about serious damage to the system. In this case, you can try performing a full reset of Android, deleting all files and returning to factory settings (Settings > Backup and reset).

In extreme cases, the device may need to be re-flashed, but this is extremely rare. As practice shows, most often applications are restored after clearing the cache and uninstalling updates.

: 907 and 963. Why two at once? Firstly, their symptoms are exactly the same - it becomes impossible to download the application through the Play Market. Secondly, the reason for their occurrence is the same, and accordingly, thirdly, they are also eradicated in the same way. Let's look at why Play Market errors with codes 907 and 963 occur, and how to deal with them.

Cause of errors 907 and 963

There are several reasons why Play Market errors 907 and 963 appear, but they are not fatal. Therefore, after reading our instructions, you can get rid of them yourself, without the need to contact service center specialists. Why do these problems occur?

The Google Play Market client cache is full. During its operation, it leaves behind a lot of temporary files, especially when downloading and updating applications. Over time, a lot of them can accumulate, which is why the application store begins to work incorrectly.
Incorrect Market update. From time to time, the company releases an update to the Play Market client, which, unlike other programs, is updated in the background without the knowledge of the owner, who can continue to use it at this time. As a result, something is installed incorrectly and errors 907 and 963 appear during operation.
External memory card operation error. If you store large applications and games on an external SD card, error 963 or 907 may occur when you try to update. The problem may be in the memory card itself or simply a data transfer failure when accessing it.

Both problems can occur on almost any modern version of Android. This phenomenon is quite common. Now let's see how you can solve the problem of Play Market errors 907 and 963.

Troubleshooting Play Market errors

Method 1: Clear data and temporary files

This method will allow you to get rid of file conflicts and incorrect operation of the application if you have not cleaned the system for a long time. To clear your data, follow these steps:

In the device menu, run Settings - Applications - All - Google Play Market.
In the menu, click on the “Clear cache” button and then “Erase data”.
Repeat with Google Services Framework and Google Play Services.
Restart your device and try updating or installing the software again.

Method 2: Uninstall Google Play Store updates

If the first method did not help and you have strong suspicions that all the misfortunes are due to an incorrect update of the Play Market, try uninstalling its updates. Perhaps this is what will solve your problem.

Repeat step 1 from the previous method.
Instead of clearing cache and data, click "Uninstall updates".
Restart your phone or tablet.
Connect it to the Internet and wait until the system automatically updates the application store.
Try installing the software you need again.

Method 3. Transfer the application to internal memory

It may happen that the memory card is fully working and functions as it should, but the system displays error 963 or 907 when trying to update the software installed on it. In this case, transferring data from a flash drive to internal memory can help. For this:

Go to Settings - Applications, where you can find the problematic program or game.
Click on the “Move to internal memory” button and wait until the transfer is completed.
Using the Market, try to update the software again.

Method 4: Disabling an external memory card

If your memory card is frozen, then, in addition to errors 907 or 963, the entire device can be very slow. With a high degree of probability, you will not even be able to navigate through the menu. If this exact situation happened to you:

Remove the memory card from the slot located on the side of the case or under the back cover.
Turn off your phone by holding the Power button for a few seconds.
Boot your phone without an SD card and try installing the program or game again.

If the device continues to function, and the problem with the memory card is expressed only in errors with code 907 or 963, use this recommendation:

In the operating system menu, open Settings - Memory.
Scroll down the settings page, where you can see information about your external drive, its capacity, and how memory is distributed between different system components and file types.
Click the remove SD card button, after which the system will show in the notification line that the flash drive has been removed.
Open Play Market and try updating or installing the program again.

If the memory card cannot be turned off through the menu of your smartphone or tablet, simply remove it from the slot.

When nothing helps

This happens very rarely, but a situation may occur where none of the above methods help in dealing with Play Market error 907 or 963. What to do in this case? Here are some possible solutions.

Complete removal and reinstallation of problematic software.
If you have root rights, remove the Play Market and reinstall using an APK file downloaded from a reliable resource, for example, w3bsit3-dns.com.
Using an alternative application store, for example, Yandex.Store.
Complete device reset or even flashing.

Conclusion

We hope that you will not encounter such a problem, but still, if this happens, you can sort everything out yourself using the tips from our articles. If you want to supplement the information with your own experience, write about it in the comments.

08.05.2018 Frank 0 Comments

The list of errors that occur in the Google Play Market on Android is still very long. One of the most common is error 963. Today you will learn why this happens and what to do in such a situation.

What's happening? As a rule, the Google Play Market displays error code 963 when installing applications, downloading applications, or updating various programs and games.

On an Android phone, error code 963 appears with the message download, installation or update error.

In most cases, this happens when downloading to external memory - to a MicroSD memory card instead of internal memory.

What does error code 963 mean in Google Play Market on Android

Let's find out what error 963 means. There are only a few reasons that can cause it.

The first is cache overflow in the Android system. When you download any applications, temporary files accumulate on your phone all the time.

Their number is constantly growing, and after a while it may become critical. This means that the error occurs because there is simply no space in the system to record data about the new version of the application.

The second is problems with the SD card. Most often, because of them, Android issues error code 963. There are options: either the memory card itself is damaged, or there is a failure in the process of processing data on the flash drive.

Third, updating the Google Play version. The fact is that, unlike all other applications, this store is automatically updated in the background.

Errors often occur when downloading the latest version, due to the fact that some files are active and the system cannot replace them, as a result, the update does not install correctly.

Error 963 is said to happen on any Android device, regardless of memory capacity and operating system version. Fortunately, in most cases the problem is resolved literally within 15 minutes.

There are several ways to solve this problem depending on the cause of its occurrence. Unfortunately, it is impossible to determine the exact cause; all that remains is to try various adjustment options one by one.

The first way to resolve error 963 in Google Play Market on Android is to clear the cache.

The first thing you need to do is delete temporary files and data from memory, that is, to delete the cache. How to do it?

Go to Settings > Apps and find the play store app, tap on it, select storage and tap the Clear cache, Clear data button.

Additionally, you can clear temporary files across all Google services. Once the process is complete, restart your phone.

Then try running the program again to see if the error message goes away. If not, move on to the next option.

The second way to fix error 963 in Google Play Market on Android is to transfer it to internal memory

WARNING: The latest Google Play Store is reportedly trying to save some downloaded or updated apps and games on the microSD card.

Therefore, this may result in various error codes. This may appear when you try to update an application installed on your SD card.

As you already know, error 963 can occur due to a failure in the flash card. In this case, the solution to moving the application to the internal memory of the device may help.

To do this, go to “Settings” again, open the list of all applications and click “Move to internal disk” (the options may differ slightly in different versions of Android).

Don't do or click anything until the process is complete. Then try updating the program again and run it.

If the previous solutions do not help, try temporarily disabling MicroSD. The main thing is to do everything right.

Go to “Settings” => “Memory”.
Tap SD Memory Card.
Select Memory Setup.
Tap Memory Card.
Select Disable.
Turn off your device.
Turn on the device again.

Now try updating or downloading the application. If everything works correctly after this, you can reinsert the card.

Just remember, if the error persists and the phone or tablet is not working well, it is likely that the memory card needs to be replaced.

If your device is running Android 6.0 Marshmallow or the latest Android 8/8/1, then there is a feature called “adaptive storage” that allows you to combine internal storage and external (microSD card) into one drive.

Many new devices such as LG G4, Moto X Pure and HTC One A9 (possibly xiaomi mi pad) support this feature.

Before enabling this feature, make sure you have a fast microSD card and not those cheap ones that have slow read/write speeds.

Also note that once the microSD SD card is accepted, it will merge with the device's memory and removing it will likely cause a lot of crashes.

The third way to fix error 963 in Google Play Market on Android is to remove updates

There is a possibility that the latest Google Play Store update, especially 6.1 or higher is causing this error. There is every chance that the updated version of Google Store may have compatibility issues.

Therefore, to restore normal operation of the application, you need to uninstall the latest updates and return to the old version.

Go to Settings > Applications > Uninstall Store updates (uninstallation depends on the Android version), Try downloading and updating the app that is showing the error. This method should most likely solve the problem for many.

In the rare case, if none of the above steps work for you, and if you still get the error message on your phone, you can try deleting the play store completely (not everyone will succeed) and then install it again by downloading from reliable sources.

If you are an HTC One user, you may have encountered an error after updating the HTC Lock Screen app. Just remove it and it will solve the problem.

HTC M8/M9 users are complaining about this bug all over the internet. If you are one of them, then the search for a solution ends here on this page - I offer a solution that actually works.

The fourth way to resolve error 963 in Google Play Market on Android is to delete your account.

This is a very common solution used to solve many play market errors.

How to do it? Go to Settings =>> Accounts =>> Click on Google ->> Select your Gmail account.

Click menu ->> select “Delete account”. Now just follow the same steps to add back the Google account you just deleted.

Open the play store (you can restart your phone before doing this) and try to download, install or update the application.

The fifth way to fix error 963 in Google Play Market on Android - use an analogue

This method will not fix error 693, but will bypass it. How? You will get exactly the same store and even better in many respects.

Why is it better? Because in it you will find many applications that are not in the official one, including mods, hacks and other things that game lovers are looking for.

Also there you can download games or programs that are not available for your country.

Considering that many of my visitors, as soon as they installed the analogue, completely abandoned the Google store, then I think you need to try it.

Conclusion

If you have other methods or steps to resolve these errors, please help me and visitors in the comments below.

If none of these methods work, please comment which Android device and OS you are on and I will try to find a fix.

Let me know which method worked for you to get rid of Google Play market error 963 on your Android phone.

This will also help other readers having the same problem and save a lot of time. Good luck.

If, when trying to download the application you need from the Play Market, you clicked on the “Install” button, but Play Market error 963 appeared on the screen, this indicates that it was impossible to complete the installation process.

There are several reasons for its appearance and, accordingly, a number of options for eliminating it. The methods we propose are suitable for all model lines of Xiaomi smartphones.

Why does the error occur?

The simplest answer is cache overflow. Also, its occurrence may be due to the fact that the user has selected an external drive by default as the location for installing downloaded services.

Users encounter it if the process of updating MIUI firmware or the Google store itself is disrupted.

What to do if error 963 in Play Market?

We bring to your attention the best options for its elimination:

Reboot the device. If you restart the operating system, then simple software problems can resolve themselves automatically;
If this does not help, then it is recommended to use our tips for clearing the Play Market cache. To do this, go to “Settings” and select “All applications”. We find the service we need there.

After clicking, one of the first items on the page that opens will be “Memory”. Tap it and find the “Clear cache” sub-item at the very bottom of the new page.

After the Xiaomi smartphone has rebooted, you should make sure that all Play Store functions have been restored. If the operation does not bring the desired result, then repeat the above steps. Only instead of clearing the cache, you will need to select the “Clear data” button. This is aimed at deleting all files used by the service for operation, including installed settings.

How to resolve Play Market error 963 using non-standard methods?

In some cases, updating and rebooting the program that caused problems during installation helps. It is recommended to make a backup in advance.

Another option is to unlink the Market payment details, re-enter them and activate them.

Installation on microSD

If the path for saving installed files to an external drive is automatically set, you can try removing the external card. To do this, there is no need to turn off the device and remove the drive. You should go to settings, where you select the “Memory” submenu. Scrolling through the page, at the bottom you will see the sub-item “Disable external memory card”.

After clicking on it, the microSD will be unmounted, due to which the resource will be installed on the internal memory. When the installation process is completed, perform the same steps, but in reverse order to connect the card.

Please note that when updating a resource already located on an external drive, you need to transfer it to the internal partition of the smartphone.

The sequence of actions is as follows: “Settings” - “Applications”. Here we look for the required program, touch it and select “Move to internal memory”.

If you don’t want to constantly disable microSD, you can assign internal phone partitions as storage, which will work by default. Again we go to “Memory”, find the sub-item “Default recording disk”. After clicking on “Phone Memory”, the installation will be carried out here.

How to fix Play Market error 963 after updating?

If you updated your OS or Google Store, follow these steps:

Go to the “All Applications” section, select Market. After clicking on it, a list of items will appear where you will find “Uninstall updates”. The result will be a reset of the program version to the initial settings, after which a new launch of the Google store will be required;
Firmware rollback. To do this, you will need TWRP and first create a backup copy of the information contained on your smartphone. You should “wipe” all partitions (Wipe menu), with the exception of the external drive. Restoring a working version is done by clicking Restore.

In the vast majority of cases, the methods we propose work, which ensures the correct operation of the service in the future.